ClearWork

ClearWork is a process intelligence platform designed to provide organizations with deep visibility into their operational workflows. Its core value proposition lies in mapping out complex process and task flows to identify inefficiencies, bottlenecks, and friction points that hinder performance. By leveraging AI and data analytics, it enables businesses to accelerate meaningful change, ensuring that digital and process transformation initiatives are not only implemented but also sustained effectively over time. The platform acts as a central nervous system for operations, turning opaque procedures into clear, actionable insights.

Key features: The platform offers automated process discovery and mining, capturing how work is actually done across various systems. It provides visual workflow mapping and simulation tools to model changes before implementation. Users can conduct root cause analysis on performance deviations and set up real-time alerts for process deviations. For example, it can analyze a customer onboarding sequence across CRM, email, and document systems to pinpoint where delays typically occur, or simulate the impact of adding an approval step in an invoice processing flow.

What sets ClearWork apart is its focus on 'transformation that sticks,' combining AI-driven orchestration with change management principles. Unlike basic process mining tools that only diagnose problems, it integrates recommendation engines to suggest optimal process paths and predicts the outcomes of proposed changes. Technically, it connects to a wide array of data sources like ERP, CRM, and custom applications via APIs and connectors, creating a unified process model. Its AI layer continuously learns from process execution to improve its recommendations and anomaly detection.

Ideal for operations leaders, process excellence teams, and digital transformation officers in mid-to-large enterprises, particularly in industries with complex, document-heavy, or compliance-critical workflows. Specific use cases include streamlining financial operations like procure-to-pay, optimizing customer service journeys in telecommunications or banking, and managing regulatory compliance processes in healthcare or manufacturing. It is also valuable for IT teams tasked with ensuring that new software deployments align with and improve existing business processes.

Pricing follows a freemium model with a free tier offering basic process mapping for individual users. Paid plans, which include advanced analytics, AI recommendations, and team collaboration, typically start from approximately $50 per user per month, with enterprise pricing available upon request for unlimited processes and advanced integrations.