Invent | AI Assistants
Builds and manages custom AI chatbots for customer support across channels like WhatsApp and Instagram.
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Invent is an AI-powered customer support platform that enables businesses to automate and streamline their customer interactions. Developed by the team at useinvent.com, its core value lies in transforming reactive support into proactive, intelligent conversations, thereby reducing response times and operational costs while improving customer satisfaction. It provides a centralized hub for managing automated support across a company's entire digital presence.
Key features: The platform allows users to construct custom AI assistants using top-tier models like OpenAI's ChatGPT and Google's Gemini, tailoring them to specific business knowledge and tone. These assistants can be deployed to multiple communication channels simultaneously, including WhatsApp Business, Instagram Direct Messages, Telegram, and Slack. It includes tools for training the AI on company documents, FAQs, and past conversations, and offers analytics dashboards to track performance metrics like resolution rates and customer sentiment.
What sets Invent apart is its no-code, visual builder that makes sophisticated AI chatbot creation accessible without programming skills, focusing on seamless multi-channel deployment from a single interface. Technically, it leverages large language models (LLMs) for natural, context-aware dialogues and can integrate with existing CRM systems, helpdesk software, and databases via APIs to fetch real-time information. The platform is cloud-based and accessible via web browser, with a strong emphasis on data privacy and security for handling customer communications.
Ideal for e-commerce stores, SaaS companies, and any business with high volumes of customer inquiries seeking to provide 24/7 support. Specific use cases include automating answers to frequent questions about shipping and returns, qualifying and routing sales leads from social media, providing instant tech support, and gathering customer feedback through conversational surveys, all while freeing human agents to handle complex issues.
