Moveworks

Moveworks is an enterprise-grade AI assistant platform designed to empower every employee by providing instant, conversational access to information and automating complex workflows across the entire digital stack. Its core value proposition lies in dramatically reducing resolution times for employee requests—from IT support to HR inquiries—from hours or days down to seconds, thereby boosting productivity and enhancing the overall employee experience. By leveraging advanced natural language understanding and machine learning, it acts as a universal copilot that understands intent and context to deliver precise solutions without human intervention.

Key features: The platform offers a suite of capabilities including an AI-powered enterprise search that answers questions by pulling data from connected systems like ServiceNow, Workday, and Slack. It automates end-to-end tasks such as resetting passwords, ordering equipment, or submitting vacation requests directly within chat interfaces. Its conversational AI can handle multi-turn dialogues to clarify issues, and it provides proactive notifications, like alerting an employee about an expiring software license. Additionally, it includes analytics dashboards to track deflection rates and common request types.

What sets Moveworks apart is its deep, pre-built integration with over 100 enterprise applications out-of-the-box, allowing for rapid deployment without extensive custom development. Its AI is specifically trained on enterprise language and IT/HR ontologies, enabling it to understand nuanced employee queries better than generic chatbots. The platform uses a combination of large language models (LLMs) and symbolic reasoning to ensure accuracy and compliance, making it reliable for sensitive operations. It also features a low-code builder for creating custom automation flows tailored to unique organizational processes.

Ideal for large and mid-sized enterprises across industries like technology, finance, healthcare, and manufacturing that seek to modernize internal support and operations. Specific use cases include centralizing IT service management (ITSM), streamlining HR service delivery, automating facilities management requests, and providing a unified help desk for remote or hybrid workforces. It is particularly valuable for organizations with complex application landscapes and a need to reduce ticket volume and support agent workload.

Pricing is based on a freemium model with a free tier offering basic capabilities for small teams. Paid enterprise plans typically start at an estimated range of $20 to $40 per employee per month, scaling with the number of users, depth of integrations, and required automation complexity. Custom quotes are provided for large deployments with advanced security and compliance needs.