Frankly

Frankly is an AI-powered engagement platform designed to facilitate seamless, multi-channel conversations between organizations and their communities, customers, or stakeholders. Its core value proposition lies in breaking down traditional consultation barriers by providing a centralized, intelligent hub for gathering feedback, answering questions, and fostering dialogue across digital touchpoints like websites, social media, and collaboration tools. By leveraging conversational AI, it transforms static, one-way communication into dynamic, two-way engagement, enabling organizations to capture richer insights and build stronger relationships in real time.

Key features: The platform offers a suite of capabilities including AI chatbots that can handle multilingual queries and provide instant responses, integrated survey tools for structured feedback collection, and sentiment analysis to gauge public opinion from conversations. It supports digital asset integration, allowing users to share documents or media within chats, and provides tools for qualitative data collection through open-ended dialogue. A standout feature is its ability to integrate with platforms like Microsoft Teams, enabling staff to manage and respond to engagements directly from their workflow. The system also amplifies community voice by analyzing and reporting on conversational data to highlight key themes and concerns.

What sets Frankly apart is its focus on public and stakeholder engagement, particularly for government and community consultation, rather than just customer service. It employs advanced natural language processing to understand context and nuance in feedback, which is critical for sensitive public discussions. Technically, it offers robust APIs for integration with existing software systems and emphasizes real-time insights, allowing organizations to adapt their strategies based on live data. Unlike generic chatbots, it's built with governance and community consultation in mind, offering features tailored to public sector needs like Tala on Tagata Pasifika for inclusive engagement.

Ideal for government agencies, local municipalities, and organizations in the information & internet or technology sectors that require deep community or stakeholder feedback. Specific use cases include running public consultations on policy matters, gathering resident input for urban planning, conducting stakeholder surveys for corporate responsibility, and managing citizen inquiries for public services. It's also valuable for software development teams building engagement tools or for any entity looking to replace fragmented communication channels with a unified, AI-enhanced platform for qualitative research and sentiment tracking.

Pricing follows a freemium model, offering a free tier with basic features to get started, with paid plans scaling based on usage and advanced capabilities like increased chatbot interactions, deeper analytics, and premium integrations. For precise costs, users should consult the vendor's website as plans are customized for organizational size and needs.